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VenueScanner × 2024 × case study

Improved user control with the introduction of a dashboard

A comprehensive, user-friendly platform for hosts to oversee bookings, communicate with clients, and manage enquiries efficiently.

ROLESole UX/UI Designer
SERVICEProduct design
TYPENew feature, replacing
the messaging platform
YEAR2024
VenueScanner host dashboard
Background

The VenueScanner Dashboard project aimed to revolutionise the venue management experience for hosts by providing a comprehensive, user-friendly platform. The goal was to streamline the management process, making it easier for hosts to oversee their bookings, communicate with clients, and manage their enquiries efficiently.

Challenges
  • Creating an intuitive interface for managing bookings and venue details
  • Ensuring seamless communication between hosts and clients
  • Integrating various functionalities into a single, cohesive dashboard
Constraint

Due to the commercial nature of the decision and project constraints, no formal user testing was conducted during design and implementation; validation came through internal reviews and stakeholder feedback.

Business goals
  • Increase the efficiency of venue management processes
  • Improve volume of venue enquiries
  • Enhance communication between hosts and clients
  • Improve overall user satisfaction
The approach

01Usability-first, from the ground up

As a brand-new feature replacing the previous messaging platform, the primary focus was designing an intuitive, efficient experience from scratch. CTAs were strategically placed to avoid confusion, and the interface was optimised to reduce the number of clicks required for task completion. Consistent visual design and a clear tone of voice aligned with VenueScanner's branding.

Enquiry management
Host communication

02Wireframes & validation

Wireframes visualised the new dashboard with a focus on simplicity and ease of use for the MVP. With no formal user testing available, the design was validated through internal reviews and stakeholder feedback, which confirmed the approach effectively addressed hosts' needs and set a solid foundation for post-launch iteration.

03Final design

An intuitive dashboard for managing enquiries, communicating with venues, and overseeing event details. Key actions are prominently displayed, and the user flow is optimised for efficiency.

Final dashboard
Event details
Booking overview
Messaging
Next steps
  • Monitor user interaction with the new dashboard
  • Gather feedback for continuous improvement
  • Explore additional features, like shortlist and recommendation features